Some may believe that the Australian Taxation Office (ATO) lives by that as its mantra. However, sometimes they may make a decision that we as tax professionals and your trusted advisers may disagree with.

So what is the process if we believe the tax office has it wrong?

First of all, a formal objection must be lodged with regard to an assessment or a decision made by the tax office. The objection must be in writing and must state the reasons why we (your tax adviser) think that the ATO got it wrong. The onus is on us to prove that the ATO is mistaken in how they’ve decided.

There are different forms for lodging an objection, and it is recommended to leave these things to the professionals (us).

Often though, the ATO will stand by their decision, but we (your tax adviser) may still not agree with it. So how do we proceed?

There is a multitude of paths you can take to seek an external review of a decision made by the ATO. The most common is via the Administrative Appeals Tribunal (AAT).

The AAT conducts reviews of the decisions made by a number of Commonwealth Government departments, and while it is not a court as such, it is still able to provide you with an answer. A solicitor is not required to represent you when dealing with the AAT, but it is recommended due to the higher success rate of having representation when presenting your situation.

Further to the AAT, if you or the ATO still disagree about the situation’s answer, the matter can be progressed to the Federal Court. This is an expensive process that does require legal representation.

A matter that progresses to the Federal Court is usually reserved for disputes of many tens of thousands of dollars (at the very least). If you so desire, you can bypass the AAT and opt to take it straight to the Federal Court.

A single judge will hear your case initially in the Federal Court. If one of the parties still does not like what the answer is, they may allow you to appeal to the full Federal Court where there will be three judges to listen to your case.

If leave is granted, your matter may be heard by the highest court in the land, aptly named the ‘High Court’. In The Castle, this is the court where Darryl Kerrigan presented his case to save his home.